Privacy Policy

Offerlaunchline ("we", "our", "us") provides catering and related event services throughout New Zealand. This Privacy Policy explains how personal information is collected, used, and safeguarded when you interact with our website, proposals, and on-site services. We are committed to handling information in line with the New Zealand Privacy Act 2020 and relevant industry expectations.

Information we collect

We may collect details you share directly, such as name, company, role, email address, phone number, event date, venue, guest numbers, dietary preferences, and billing details. Operational records related to your project may include schedules, logistics notes, rental lists, and service reports. If you contact us by phone or email, we may store correspondence to support project delivery and aftercare.

Our website can record technical data including IP address, device and browser type, pages viewed, and approximate location. These logs help diagnose performance issues, measure engagement, and guide improvements. We may use cookies and similar technologies to remember preferences, enable basic site features, and understand aggregate usage.

Use of information

Information is used to respond to enquiries, prepare quotes, plan staffing and logistics, deliver services, process payments, and manage post-event communication. We may also use contact details to share relevant updates such as seasonal menus, scheduling notices, or changes to our terms. You can opt out of marketing messages by following the included instructions or by contacting us directly.

Sharing and disclosure

We may share necessary details with trusted suppliers involved in your booking, such as hire companies, venues, couriers, and payment providers. These parties receive only the information required to fulfil their role. Where appropriate, we use written agreements and practical safeguards to support responsible handling of information. We may disclose information if required by applicable law, regulation, or a lawful request from authorities.

Retention and security

Records are retained for periods that align with operational needs and legal obligations, including tax and accounting requirements. We apply administrative, technical, and physical measures designed to reduce risks such as unauthorised access, alteration, or loss. While safeguards are maintained with care, every system carries some residual risk. We regularly review access permissions, vendor practices, and data minimisation approaches to improve resilience.

Your choices and rights

Individuals in New Zealand can request access to personal information we hold about them and ask for corrections where details are inaccurate or incomplete. Requests are evaluated in accordance with the Privacy Act 2020. If you wish to exercise rights, update preferences, or lodge a concern, please contact us using the details below. We aim to respond within reasonable timeframes and will communicate if additional verification is needed.

Cookies

Cookies help the site remember preferences and measure engagement. Essential cookies support core functionality such as navigation and basic forms. Analytics cookies, where used, help us understand aggregated trends. You can manage browser settings to limit or remove cookies. Our cookie banner allows you to accept or decline optional categories. Preference choices are stored for convenience and can be changed by clearing cookies.

International considerations

Operational data may be processed by service providers that operate outside New Zealand. Where this occurs, we seek providers with appropriate safeguards and practical controls supporting confidentiality, integrity, and availability of information.

Children

Our services are designed for event organisers and enterprise teams. We do not knowingly solicit information from children. If you believe a child has provided personal details, please contact us so we can review and take appropriate steps.

Updates to this policy

This policy may be updated from time to time to reflect operational changes, legal developments, or refinements to our practices. The latest version applies to current activities and supersedes previous statements.

Contact

For privacy enquiries or requests, reach us at Offerlaunchline@gmail.com or by phone at + (64) 27 439-15-08. Postal address: Unit 3, 58 Carlton Gore Road, Newmarket, Auckland 1023, New Zealand.

Effective date: 01 July 2026